Technical Support
Positive ID Labellling is proud to provide free technical support to our label-purchasing customers. Call 01332 864895 for technical support for your printers and labelling software. For remote technical support, please install Anydesk remote desktop software before calling, so we can fix your system quickly.
Thermal Label Printer Guides & Support
Getting your label content right is important to protect consumers and meet your legal responsibilities. The technical guides below will help you configure your system to deliver compliant labels first time, every time.
TSC Printer Installation Guides
TSC Printer Troubleshooting
- Thermal Printer Care & Maintenance
- Printer Troubleshooting
TSC Printer Usage Guides
- TSC Label Printer Calibration
- TSC Label Printer Battery Replacement
- Printhead replacement
- WiFi Setup (option)
TSC User Manuals
- DA200/DA300 Series Manual (Direct thermal entry-level printer)
- TC200/TC300 Series Manual (Thermal transfer entry-level printer)
- MB240/MB340/ME240/ME340 Manual (Entry-level industrial printers)
- TSC TTP-2410 Manual (high-speed industrial printer)
- TSC TDP-225 Manual (these printers are now obsolete)
- TSC TTP-245C Manual (these printers are now obsolete)
If you are a Positive ID Labelling customer and cannot find the user manual you need, please call 01332 864895 and ask for technical support.
Please note, SOLO derivatives of these printers are exactly the same with the exception of the firmware. These guides are interchangeable with the SOLO derivative of each model.
Label Printer Software Guides
Getting your label content right is important to protect consumers and meet your legal responsibilities. Browse the software guides below to learn how to get what you want from your thermal label printer.
Software Guides
Setup Guides
- Label Direct Software Installation
- Label Direct License Transfer
- EnLabel Software Installation
User Guides
- Label Direct Training Videos
- EnLabel Training Videos
- Nutridata Training Videos
- LabelData Training Videos
- Database Tips & Tricks
Detailed help available in our thermal printer maintenance.
Related products and guides
We’ve had a great experience working with this supplier, especially with Natalie - she is always very responsive, professional, and friendly. The pricing is highly competitive and the sales service has been excellent from start to finish. If I could offer one suggestion, it would be to improve the account and invoice management process. It would be really helpful if there were a system for clients to easily track their past orders and invoices in one place. Overall, very pleased with the service and look forward to continuing our collaboration.
Absolutely brilliant service from start to finish. The team are brilliant and the product was excellent quality and exactly what I wanted. Natalie is amazing as are her colleagues. Will definitely be a returning customer. Thank you
Ive used Positive ID Labelling Ltd for all our egg box labels for many years now. Natalie is always above and beyond helpful and the service is exceptionally fast and efficient.
I inadvertently ordered the incorrect label guns which was quickly sorted by Natalie. She was excellent, customer service at its best! Thank you once again
Free Technical Support for Customers
Positive ID Labels are proud to offer free technical support to all our thermal label printing customers. So long as you are buying labels from us, we are here to help. Call 01332 864895 or fill in a contact form. If you are not a customer, ordering a qualifying amount of labels will ensure we can help you get back up and running.
Quality
We couple our modern equipment with a comprehensive and mature ISO 9001 quality management system to help minimise errors and failings in processing orders.
This means that we deliver on time, first time over 99% of the time.
Value
We understand the pressures of inflation and costs on our customers.
By maximising efficiency and minimising waste and errors in production, we can offer competitive pricing to keep your costs low.
Service
We know what we are doing and we exploit that knowledge to get things done properly and at speed.
We know your business stops when you cannot label your products, so getting your product to you fast and right first time to keep your business running
Speed
We know our customers do not want to put up with the industry standard delivery times and we focus on disrupting the norm by prioritising speedy delivery.
We implement internal producion planning with AI to maximise throughput in our factory and deliver you labels fast.