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Technical Support

Technical Support

Positive ID Labellling is proud to provide free technical support to our label-purchasing customers. Call 01332 864895 for technical support for your printers and labelling software. For remote technical support, please install Anydesk remote desktop software before calling, so we can fix your system quickly.

Thermal Label Printer Guides & Support

Getting your label content right is important to protect consumers and meet your legal responsibilities. The technical guides below will help you configure your system to deliver compliant labels first time, every time.

TSC Printer Installation Guides

TSC Printer Troubleshooting

TSC Printer Usage Guides

TSC User Manuals

If you are a Positive ID Labelling customer and cannot find the user manual you need, please call 01332 864895 and ask for technical support.

Please note, SOLO derivatives of these printers are exactly the same with the exception of the firmware. These guides are interchangeable with the SOLO derivative of each model.

Label Printer Software Guides

Getting your label content right is important to protect consumers and meet your legal responsibilities. Browse the software guides below to learn how to get what you want from your thermal label printer.

Software Guides

Setup Guides

User Guides

Blog

kunyue wang
kunyue wang 7 months ago

We’ve had a great experience working with this supplier, especially with Natalie - she is always very responsive, professional, and friendly. The pricing is highly competitive and the sales service has been excellent from start to finish.If I could offer one suggestion, it would be to improve the account and invoice management process. It would be really helpful if there were a system for clients to easily track their past orders and invoices in one place.Overall, very pleased with the service and look forward to continuing our collaboration.

Laura Jones
Laura Jones 4 months ago

Absolutely brilliant service from start to finish. The team are brilliant and the product was excellent quality and exactly what I wanted. Natalie is amazing as are her colleagues. Will definitely be a returning customer. Thank you

Helen Bamber
Helen Bamber 3 months ago

Ive used Positive ID Labelling Ltd for all our egg box labels for many years now. Natalie is always above and beyond helpful and the service is exceptionally fast and efficient.

Leanne Penny
Leanne Penny 3 months ago

I inadvertently ordered the incorrect label guns which was quickly sorted by Natalie. She was excellent, customer service at its best! Thank you once again

listaminex
listaminex a year ago

Natalie and Positive ID labelling were amazing. I have some really beautiful egg box labels that were exactly what I asked for. Brilliant communication and undertanding from everyone i dealt with. Pricing was good and I will not look any further for all my labelling needs. Thank you again!