ISO 9001
Our commitment
ISO 9001 Accreditation is important for customers to know they are dealing with a professionally run business. Positive ID Labelling is committed to meeting our customers’ needs in terms of service, performance and satisfaction. The management team have worked hard to ensure our business is managed in accordance with internationally recognised Quality Assurance in mind.
Our core values
- Quality – we aim to provide the best quality labels we can for your business
- Value – we aim to offer great value for money combining these three principles at a competitive price
- Service – we aim to provide you with excellent service and ensure your interactions with us are of the highest standards of service
- Speed – we work hard to ensure your order is processed quickly and you receive your goods in good time
Positive ID Labelling Limited is registered with Systems Audits Certification Bureau as an ISO 9001:2015 Quality Assured business (Registration number: GB 60017)
Background:The global adoption of ISO 9001 may be attributable to a number of factors. A number of major purchasers require their suppliers to hold ISO 9001 certification.
You can download a copy of our ISO 9001 certificate here.
Related products and guides
- Closely related: ODIN automated imposition.
- Also relevant: ethical trading policy.
- See our complete About Us range.
We’ve had a great experience working with this supplier, especially with Natalie - she is always very responsive, professional, and friendly. The pricing is highly competitive and the sales service has been excellent from start to finish. If I could offer one suggestion, it would be to improve the account and invoice management process. It would be really helpful if there were a system for clients to easily track their past orders and invoices in one place. Overall, very pleased with the service and look forward to continuing our collaboration.
Absolutely brilliant service from start to finish. The team are brilliant and the product was excellent quality and exactly what I wanted. Natalie is amazing as are her colleagues. Will definitely be a returning customer. Thank you
Ive used Positive ID Labelling Ltd for all our egg box labels for many years now. Natalie is always above and beyond helpful and the service is exceptionally fast and efficient.
I inadvertently ordered the incorrect label guns which was quickly sorted by Natalie. She was excellent, customer service at its best! Thank you once again
Our ISO9001 Quality Policy
The company has established expertise in the labelling field and aims to deliver goods to a high standard, meeting specification and delivered to the correct location in a timely manner for the agreed price. All activities will be done in compliance with legal and regulatory responsibilities.
ISO 9001 Objectives
The company aims to deliver goods and services to our customers for the mutual long-term benefit of both organisations:
- To agreed specification
- On time
- On the first attempt
SMART Objectives
The company uses the SMART goal setting method to achieve our Quality Policy Objectives
- Specific
- Measurable
- Achievable
- Relevant
- Time bound
The consequence of meeting these objectives maximises profitability, productivity, efficiency and customer satisfaction.
ISO 9001 Delivery
We deliver our objectives with the following principles:
- By carefully assessing customer requirements and helping them specify their product which we will record accurately in our Management System (MS) – Filemaker.
- We base our activities on a commitment to quality, cost control and on-time delivery which in-turn enables us to deliver the products right first time.
- We identify and record non-conformity of processes, activities and products so they can be analysed with a view to preventing future non-conformity.
- We conduct regimented calibration and checks on machinery so equipment delivers conformity to specification.
- We drive continuous improvement as an ethos within the business.
- We identify staff competency and work to develop any gaps in training or capability that are preventing the delivery of the Quality Policy objectives.
How do we deliver ISO 9001 Standards
Systemic Devices:
The company aims to minimise the risk of quality failures in production by automating the verification of input data at the point of creation in Filemaker.
- Non-conforming events are minimised through warnings from the system to the user to promote corrections.
- Automated notifications are sent to the Technical Director for non-conforming events input in the system.
Non-compliance reporting
Staff are trained to report any non-conformances in the online Error Reporting System which is then:
- Notified to all relevant staff
- Compiled into the Company Monthly Reports
- Reviewed on a monthly basis for remedial actions if not acted on immediately
Auditing
- All orders are audited for accuracy, in real time upon creation of the Jobsheet.
- Monthly systemic auditing is completed as part of the ISO 9001 management standard
Continuous Improvement
- All staff are encouraged to make suggestions on the improvement of the company’s overall processes and procedures through the online Suggestions & Request form.
- For specific actions, employees invoke actions using the Production Issues and Sales Issues Notification forms.
Remedial Action
- Specific Non-conformance: Any non-conformance is assessed against its specific circumstances to identify if the issue is
- Systemic
- Where a systemic error is found to be the cause, the management work on ways to modify the process and/or system to eliminate or minimise the risk of future occurances.
- Human
- Where a human error occurs, management review the circumstances to determine if procedure has been followed or where training is required and act accordingly against the findings.
- Systemic
- Risk
- All errors are subjectively evaluated on the basis of:
- Risk (frequency) versus
- Impact (Cost) versus
- Cost of correction
- When deemed appropriate, action is taken
- All errors are subjectively evaluated on the basis of:
- Action
- Management will review the options and implement the optimum solution in terms of cost and benefit in accordance with Section 6.1.2 “Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of products and services.”
If you require more detail on our ISO 9001 procedures and how we have modernised our operations to ensure compliance, assurance and quality, please get in touch.