TSC Thermal printer installation instructions
Welcome to our TSC Thermal Printer installation guide! Setting up your TSC printer is an essential step to ensure seamless and efficient printing for your business needs. Whether you are installing the printer for the first time or need a quick refresher, our step-by-step instructions are designed to make the process straightforward and hassle-free. From unpacking your device to connecting it to your system and configuring settings, weve got you covered.
Follow this comprehensive guide to get your TSC thermal printer up and running in no time. Once installed, watch our Label Direct training videos to learn the software, ensuring optimal performance and reliability for your operations. You will also need compatible thermal labels for your printer. Do not install anything from included CD (if included)
Prerequisites
- A Microsoft Windows based computer (7, 8, 10 supported, Windows 11 is in test) – We do not support Apple devices.
- You will require administrative rights on your computer, if you account is restricted you will need assistance from your IT team (This usually applies to schools and large businesses)
There are 2 TSC printer versions
- Standard (TC200, DA200) On these the license is held within the software on the computer, so you can print from ONE computer to any number of printers.
- SOLO (T245) On these the license is held within the printer itself, so you can print from multiple computers to one printer
Both are installed in the same way, but require use of the correct set of drivers and software versions.
Step 1: Downloads
NON-SOLO TSC Printers
Download these two files:
- Printer Driver: TSC_2023.3.exe
- Labelling Software: labeldirect_tsc_v4.15.exe
- (see Label Direct software)
SOLO Printers
Download these two files:
- Printer Driver: solodrivers_cd.zip
- Labelling Software: labeldirect_solo.exe
Step 2: Hardware setup
- Unpack your printer, if a CD is supplied with it, ignore this for now.
- Connect your printer to power and to the computer using the supplied USB cable.
- NOTE: If you are using a TC200 model, ensure the USB plug in not inserted into the network port on the back of the printer!
Step 3: Driver Installation
- In some cases for “Non-SOLO” TSC printers, the driver will automatically be downloaded and installed
- It is common for SOLO printers to fail to install automatically and need manual intervention
- Open Device Manager (in windows 10 right click on the start button and select Device Manager from the popup)
- Click on Software Devices if your printer model number shows up in here then you need to install the drivers.
- Run the appropriate driver package downloaded earlier and follow the on-screen instructions.
- For non-solo TSC printers, execute the TSC_2023.3.exe software and follow the instructions
- For SOLO printers, unzip the solodrivers_cd.zip file into your downloads folder
- The folder called “Seagull” may be created on your desktop, this can be deleted once installation is complete.
- The printer should then move from Software Devices to Printers in Device Manager.
- It will also show up under Printers & Scanners in Control Panel/Settings.
If you run into trouble at this stage, we offer free installation with your printer purchase – call during office hours on 01332 864895. If you did not buy your printer from us, we will not support your installation. If you bought your printer from us, install and run AnyDesk.com and identify your computer ID Address, so we may support you.
Step 4: Software installation
- Run the appropriate installation package (labeldirect_tsc_v4.15.exe or labeldirect_solo.exe).
- Follow the on-screen installation instructions, select mm when asked, and select your printer when asked.
- You should now see 2 new icons on your desktop – Label Direct and Direct Print.
- Once installed you may need to restart your computer, this is recommended anyway.
Step 5: Testing
- Now you can test that everything is working, open Label Direct, on the right you will see Printer Settings, click Change and confirm that your correct printer model and printer driver are selected.
- Also be sure that your print method (Direct Thermal or Thermal Transfer) is correctly set.
- Now close this popup.
- Now click on Help (top bar) and open Diagnostic Tool.
- At the bottom left of this, click Get Status – it should say Ready above the button.
- Now you are ready to design and print
Refer to the Label Direct Training Videos to design and print your labels.
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